Frequently Asked Questions

  • People come to see a psychologist for all sorts of reasons—there’s no “right” or “wrong” time. You might consider booking if:

    • You’re feeling anxious, stressed, or down, and it’s hard to cope on your own.

    • Your child is struggling with emotions, behaviour, or friendships.

    • Life changes (like parenting, loss, or big transitions) feel overwhelming.

    • You want to build confidence, resilience, or healthier coping strategies.

    • You just feel “stuck” and want some support moving forward.

    Some people come when things feel really tough, while others come earlier—simply to have a safe space to talk and learn new tools. If you’ve been wondering whether therapy might help, that’s already a good sign it could be worth reaching out.

  • You can complete the online enquiry form or email me directly (info@appsychology.com.au) and I will get back to you within 3 business days.

  • The first session is really about getting to know each other. We’ll talk about what brought you here, what you’d like to work on, and any goals you have. You can also ask me questions and see how therapy feels for you.

  • It depends on your child’s age, needs, and what we’re working on. For younger children, I usually spend some time with both you and your child together, and some time with you separately to talk through strategies and support. For older children and teens, they often benefit from having their own private space, but I’ll always check in with you and keep you involved in the process.

    The goal is to make sure both you and your child feel supported and on the same page.

  • Yes — babies are very welcome in the therapy room. We can work flexibly with little ones present and can continue our work while you feed or settle your baby/s.

Therapy Sessions

  • Session Fee
    The fee for both in-person and Telehealth sessions is $245 per session. 

    Low Cost
    There are a limited quantity of low-cost sessions available for those with financial difficulties ($195 per session).

    Access to these sessions will be made on a case-by-case basis.

  • Mental Health Care Plan (MHCP)

    If you see your GP or psychiatrist for a Mental Health Care Plan, you’ll be eligible for a Medicare rebate of $145.20 per session for up to 10 sessions each calendar year.

    DVA (Department of Veterans’ Affairs)

    If you’re a military veteran, DVA will cover the cost of mental health treatment through a 12-session allied health cycle, with referrals made by your GP.

    NDIS (Self-Managed)

    Services at AP Psychology can be accessed if you are self-managing or plan-managing your NDIS funds. In these cases, you can use your funding to pay for therapy sessions directly. AP Psychology is not a registered provider through NDIS.

    Private Health Funds

    Some private health funds offer rebates for psychology sessions. After each session, you will be sent an invoice, which you can then submit directly to your health fund. Rebates depend on your level of cover.

    Private (No Referral Needed)

    You’re also welcome to book as a full-fee paying client without a referral. This option allows flexibility and privacy, though Medicare rebates won’t apply.

  • When you book an appointment, that time is reserved especially for you. To make sure we can offer appointments to others who may be waiting, we ask for at least 48 business hours’ notice if you need to cancel or reschedule.

    Fees for Late Cancellations

    • Less than 24 hours’ notice: Full session fee

    • 24–48 hours’ notice: 50% of session fee

    If we’re able to reallocate your time to another client, you won’t be charged.

    You can call our office anytime (including after hours) and leave a message with our answering service.

    Please keep in mind that a late cancellation affects three people:

    • You, as it delays your progress

    • Another client who may have been waiting for an appointment

    • The clinician, who has set aside time and prepared for your session

    Existing clients of the service may reschedule an appointment via teh booking link.

  • All credit and EFTPOs payments will incur a 1.1% surcharge. Payments can also be made via cash or bank transfer.

Fees, Payments and Cancellations

Rivers know this: there is no hurry. We shall get there someday.

- A.A. Milne, The House at Pooh Corner